You observe your staff running sessions and realize each one of them does things a little differently; you don’t see or feel the consistency or standard you thought you had or need…
You get the dreaded email from one of your best clients stating they don’t really like your coaches and that if they can’t train with you, they will be canceling…
The thought of transitioning one of your new coaches gives you a ton of anxiety…
You realize that, over time, you have lost good coaches for no real reason other than, they just weren’t happy working for you…
Or how about this...
Over the course of one week, 5 prospects finish up their trial periods, but no one called them or followed up with more than an email. You thought your sales process was great, but you never see these people again…
All of these scenarios – or ones very similar – can undermine your entire client experience and put a damper on your growth and your IDEAL BUSINESS.
AND DID YOU NOTICE?